Contact Us
Contact Us
Encountering an issue with a product or an existing order?
The ALLEEIY customer support team is ready to assist you with product-related inquiries, order status updates, shipping details, return procedures, payment matters, privacy-related requests, and other customer service concerns.
Customer support for ALLEEIY is provided by Guangzhou Yihui Technology Co., Ltd.
✉ Email: service@alleeiy.com
🏠 Address: Room A123, Room 101, Building 1, No. 6 Dashadi West Road, Huangpu District, Guangzhou, Guangdong, China
☎ +86 193 9783 3816
(8 AM - 7 PM, Monday - Saturday)
Whenever you contact us regarding an existing purchase, please provide your order number together with the email address used at checkout. This helps our support team locate your order quickly and provide more efficient assistance.
If your order arrives damaged, defective, missing components, or contains an incorrect item, please attach clear photos or videos showing the product, outer packaging, and shipping label.
Please contact our customer support team before returning any item. Our team will review your request and provide the appropriate return instructions and the correct return address for your order.
We aim to respond to all customer inquiries within 1-2 business days. Requests involving shipping carriers, payment service providers, order investigations, or privacy-related matters may require additional processing time for proper review.